Returns & Exchanges
The Art of Choosing Wisely! 🎨✨
Hey there, creative soul! We love that you're here, but let's have a heart-to-heart about returns. Our AI-generated designs are like snowflakes - each one is unique and created just for you!
Since every design is personalized and made-to-order, we can't accept returns on custom items. But don't worry - we've got your back with detailed previews and size guides to help you choose perfectly!
Our Return Policy (The Real Talk)
Personalized Products
No returns or exchanges
All AI-generated designs are custom-made just for you. Once created, they can't be returned. It's like asking to return a tattoo! 😅
Quality Guarantee
100% satisfaction with quality
If there's a printing error or quality issue (not related to your design choice), we'll make it right immediately!
Damaged in Transit
Full replacement or refund
If your item arrives damaged, contact us within 48 hours with photos. We'll send a replacement ASAP!
Wrong Item Sent
Our mistake, our fix
If we sent you the wrong size, color, or product type, we'll exchange it free of charge. Human error happens!
Pro Tips for Perfect Orders! 🎯
Follow these golden rules to make sure you absolutely love your order:
Preview Like a Pro
Use our preview feature to see exactly how your design will look. Zoom in, check the details, and make sure you love every pixel!
Size Matters!
Check our detailed size guide before ordering. When in doubt, go one size up - oversized is trendy anyway! 😎
Color Confidence
Monitor colors can vary. If color accuracy is super important, order a sample first or stick to classic black/white options.
Read the Fine Print
Check product descriptions, materials, and care instructions. Knowledge is power (and saves returns)!
When Things Go Wrong (Rare, But It Happens)
Contact Us ASAP
Email us within 48 hours of receiving your order with photos of any quality issues. The sooner, the better!
We Review Your Case
Our quality team reviews your photos and order details. We're pretty fast - usually within 24 hours!
We Fix It!
Approved cases get a free replacement or full refund. We cover all shipping costs because it's our responsibility!
Quick Questions & Honest Answers
Can I return it if I just don't like the design?
+Unfortunately, no. Since every design is custom-made for you, we can't resell it to someone else. It's like commissioning a painting - once it's yours, it's yours! But hey, you can always gift it to someone who appreciates your amazing taste! 🎁
What if the size doesn't fit perfectly?
+Size issues are tricky with custom items. If we sent the wrong size (our mistake), we'll fix it immediately. If you ordered the wrong size, we can't exchange it, but we can offer a discount on your next order. Always check our size guide - it's there for a reason! 📏
How long do I have to report problems?
+You have 48 hours from delivery to report any quality issues or shipping damage. After that, we assume you're totally happy with your order! Set a phone reminder when your package arrives - future you will thank present you. ⏰
What about exchanges for different colors?
+Color exchanges aren't possible for custom designs since each one is made specifically for your order. However, if the colors look significantly different from our preview (due to printing issues), that's a quality problem we'll absolutely fix! 🎨
Can I modify my order after placing it?
+We start production pretty quickly, so modifications depend on timing. Contact us immediately after ordering if you need changes. If production hasn't started, we might be able to help. If it has started... well, that's what makes each piece special! ⚡
Need Help? We're Here for You!
Quality issues, shipping problems, or just need some guidance? Don't hesitate to reach out!
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