Legal Policies & Guidelines

These Terms of Use (“Terms”) govern your access to and use of Fabcrush and our website at www.fabcrush.com (the “Site”), including the purchase of custom products, use of our AI design generator, and listing designs on our marketplace. “Fabcrush,” “we,” “us,” and “our” mean Art Formula Consulting S.L., with registered address at Son Mas 1, Andratx, Spain, CIF/NIF: ESB16593774 (VAT No. ESB16593774). We operate and fulfill orders within the territory of the Republic of Bulgaria.

By accessing or using the Site, creating an account, purchasing products, or listing designs, you agree to these Terms and the following policies (together, the “Policies”): Privacy Policy, Cookies Policy, Shipping Policy, Returns & Refunds Policy, User-Generated Content & Commissions Policy, Acceptable Use & Content Guidelines, and Intellectual Property & Takedown Policy. If you do not agree, please do not use the Site.

Who May Use Fabcrush

1.1 Unregistered users. Anyone may browse the Site and purchase products.
1.2 Account creation. Any user may create an account on the Site.
1.3 Listing designs. All registered users may list designs on the marketplace, subject to these Terms and our Policies.
1.4 Commission payouts (18+). Only users who are at least 18 years old may request and receive commission payouts. If you list designs before turning 18, commissions accrue as “pending” and may be claimed once you turn 18 and complete the necessary verification.
1.5 Territory. We currently sell and deliver only within the Republic of Bulgaria.

Our Services

2.1 Custom goods. Fabcrush offers made-to-order apparel and textile products (e.g., T-shirts, hoodies), printed with user-supplied or AI-generated designs.
2.2 AI design generator. Registered users may create designs via our AI tool for personal use or for listing on the marketplace (see Sections 7–8).
2.3 Marketplace. Users may list eligible designs on our marketplace so other customers can purchase goods featuring those designs (commission rules in Section 8 apply).
2.4 Production and delivery. We work with a Bulgarian production partner and the courier Econt to manufacture and deliver your orders.

Accounts and Security

3.1 Checkout options. You may check out as a guest or via an account. An account is required to use the AI design generator and to list designs.
3.2 Accuracy. You must provide accurate, up-to-date information and keep your login credentials confidential.
3.3 Responsibility. You are responsible for all activity under your account. Notify us immediately of any unauthorised use or security breach.

Orders, Pricing, and Payment

4.1 Final price. All displayed prices are final and include the product, printing, standard domestic delivery, and applicable VAT. No hidden fees at checkout.
4.2 Currency. Prices are shown and charged in EUR.
4.3 Payment methods. We accept Visa, Mastercard, Apple Pay, and Google Pay. Payments are securely processed by Stripe. Fabcrush does not store full card details.
4.4 Time of charge. Your payment is authorised and captured at the time of order because items are made to order.
4.5 Invoices. VAT invoices are issued automatically.
4.6 Pricing/availability errors. We reserve the right to cancel orders affected by obvious pricing errors or stock inconsistencies and will promptly refund all amounts paid.

Production, Dispatch, and Delivery

5.1 Production time (approximate). Standard production time is up to 5 business days. This is an estimate, not a guarantee. Production may take longer during high order volumes, limited availability, special/complex designs, public holidays, or events beyond our reasonable control. We will inform you if we expect a material delay.
5.2 Daily cut-off for dispatch. Orders placed by 12:00 local time (Europe/Sofia) are included in the same-day handover schedule to production; later orders are typically dispatched the next business day.
5.3 Delivery and tracking. Deliveries within Bulgaria are handled by Econt. We provide tracking details. See our Shipping Policy for more information.
5.4 Waybill and address changes. The shipping waybill is typically generated within 2 hours of purchase. You may request a delivery address correction within this 2-hour window; we will update it at no charge if possible. After the waybill is generated, any address change you request means you agree to pay the courier’s address-change fee under Econt’s terms.
5.5 Undelivered shipments.
Courier’s fault (Econt). Fabcrush will offer reshipment or a refund.
Customer’s fault (e.g., incorrect address, uncollected parcel). The item returns to the producer; the customer pays for reshipment. If we do not receive a response within 7 business days from the expected delivery date, the parcel is returned to the producer. If it remains unclaimed for 60 calendar days from its return, the order is cancelled and the item is deemed abandoned; in that case Fabcrush may dispose of it without any obligation to refund.
5.6 Service levels. Our customer support aims to reply within 1 business day and to resolve cases within up to 5 business days.
5.7 Delays, service interruptions, and force majeure. We are not liable for delays or failures caused by circumstances beyond our reasonable control, including without limitation: supplier or carrier outages, extreme weather, natural disasters, epidemics/pandemics, acts of government, war, strikes or labour disputes, power or internet outages, and failures of third-party platforms/services. In such cases we will take reasonable steps to mitigate impact and resume performance as soon as possible. Your statutory consumer rights remain unaffected.

Cancellations, Returns, and Refunds

6.1 Custom goods. Our products are made to order to your specifications. Orders cannot be cancelled after the 2-hour window in Section 5.4 and are not returnable, except as provided below and in the Returns & Refunds Policy.
6.2 In-transit issues.
Visible transit damage must be reported within 3 calendar days of receipt, with photos and order details.
Loss/non-delivery must be reported within 7 calendar days of the expected delivery date.
These time limits facilitate courier claims and do not limit your statutory rights.
6.3 Manufacturing defects/non-conformity. Please notify us of visible manufacturing defects within 14 days of delivery (without prejudice to your 2-year statutory warranty under EU law). We will repair, replace, or refund as appropriate.
6.4 No size/style exchanges. Exchanges due to size or style changes are not available for custom products; please check size charts and previews before ordering.
6.5 Reasonable variations (hand-finished items). Our products are hand-finished and printed to order. Minor variations that do not materially affect function, wearability, or the overall appearance of the design are not considered defects. Unless stated otherwise on the product page, the following tolerances apply: colour/print ±5%; print placement ±5 mm; fabric and seams ±3 mm; size ±2% versus the size chart; typical pre-treatment micro-specks ≤1 mm (max. 2 per print area). Variations beyond these thresholds or any non-conformity with order specifications (size/model/colour/print/placement) are treated as defective items (non-conforming goods) under the Returns & Refunds Policy. Minor differences between previews and the final product are inherent to hand production and printing; differences within the published tolerances are not defects.

AI Design Generator

7.1 Your responsibility. You are responsible for any results you choose to use or publish. Generating unlawful, infringing, harmful, or otherwise prohibited content is strictly forbidden.
7.2 AI results and design rights. You retain copyright in the design; your permitted uses are limited to: (i) ordering products bearing that design; (ii) listing the design or finished product for sale on the Fabcrush Site; and (iii) social-media communications and advertising solely in connection with sales through the Fabcrush Site. You have no right to use the design outside the Fabcrush Site without our prior written consent. At the same time, you grant Fabcrush an exclusive right to print, produce, display, reproduce, and advertise the design for the purposes of the services described in these Terms (including through our production, logistics, and marketing partners).
7.3 No warranties. AI may generate imperfect or non-unique results. We do not warrant that outputs are non-infringing or fit for any particular purpose.
7.4 Moderation. We may block outputs or restrict access to the AI tool for violations of our policies.

Listing Designs and Commissions

8.1 Right to list. All registered users may list designs on the marketplace, subject to these Terms and our Policies.
8.2 Right to payouts (18+). Only users aged 18 or older may request and receive commissions. If you list designs before turning 18, commissions accrue as “pending” and may be claimed once you turn 18 and complete verification.
8.3 When commissions accrue. A commission accrues only when another customer purchases a product featuring your listed design. No commission accrues when you use your own design for your own order (without purchases by others).
8.4 Commission rate and base.
Tiers and rates: Newcomer – 5%; Rising Star – 7%; Top Creator – 10%.
Base: The gross selling price of the item (including VAT and after any discounts) for each qualifying marketplace sale, aggregated for monthly payout.
8.5 Tier criteria and review cadence. Tiers are determined automatically based on net marketplace revenue for the previous month:
Newcomer: \< €1,999
Rising Star: ≥ €2,000 and \< €4,999
Top Creator: ≥ €5,000
Evaluation occurs automatically each month.
8.6 Payouts via Stripe. Commissions are paid by bank transfer (IBAN) via Stripe (e.g., Stripe Connect) in EUR, initiated after the first day of each month for all finalised commissions ≥ €100. Amounts below the threshold roll over. You must provide accurate payout details and complete required KYC.
8.7 Adjustments and chargebacks. Commissions are recorded 14 days after a successful order of your design or a marketplace product. Recorded commissions may be reversed or offset if the payment is refunded, subject to a bank hold, cancelled within the 2-hour window, fraudulent, or later unsuccessful. If a reversal occurs after payout, Fabcrush may set off the negative amount against future payments.
8.8 Taxes. You are responsible for declaring and paying all taxes due on your commission income.
8.9 Account status.* We may pause payouts and/or remove designs for policy, legal, or risk-related reasons.

Your Content: Ownership, Licence, and Rules

9.1 Ownership. You retain all copyrights and related rights in designs and other content you upload or generate and choose to use (collectively, “User Content”). Nothing in these Terms transfers ownership of your User Content to Fabcrush; only usage rights are granted under Section 7.2, subject to the conditions and limitations stated there.
9.2 Design rights and use. You retain copyright in your designs; your permitted uses are limited to: (i) ordering products bearing that design; (ii) listing the design or finished product for sale on the Fabcrush Site; and (iii) social-media communications and advertising solely in connection with sales through the Fabcrush Site. You may not use the design outside the Fabcrush Site without our prior written consent. At the same time, you grant Fabcrush an exclusive right to print, produce, display, reproduce, and advertise the designs for the purposes of the services described in these Terms (including through our production, logistics, and marketing partners) and to maintain reasonable archives.
9.3 Buyer’s use. Customers who purchase a product bearing another user’s design obtain a personal, non-commercial right to use the physical product; they do not acquire any rights to reproduce or distribute the design.
9.4 Prohibited content. You represent and warrant that User Content does not:
a) infringe copyrights, trade marks, design rights, moral rights, rights of publicity or privacy, or other third-party rights;
b) include unlawful, defamatory, hateful, harassing, obscene, exploitative, or otherwise prohibited material;
c) violate our Acceptable Use & Content Guidelines.
9.5 Moderation. We may remove or disable any User Content at our reasonable discretion, including upon receipt of proper infringement notice (see the Intellectual Property & Takedown Policy).

10. Acceptable Use

You agree not to:
a) violate the law or third-party rights;
b) upload or publish prohibited content;
c) interfere with or disrupt the Site, introduce malware, scrape data, or circumvent security measures;
d) commit fraud or abuse payment or commission systems;
e) decompile, reverse engineer, or otherwise misuse the AI generator;
f) impersonate any person or misrepresent your affiliation.
See the Acceptable Use & Content Guidelines for details.

11. Intellectual Property; Takedowns

11.1 Our intellectual property. The Site, the Fabcrush name and logo, and other protected content belong to us or our licensors. You may not use them without prior permission.
11.2 Takedown policy. Rights holders may report infringing listings/designs under our Intellectual Property & Takedown Policy. We respond without undue delay to valid notices and apply a repeat-infringer policy.

12. Third-Party Services

We use third-party services to operate the Site and fulfil orders, including Stripe (payments and commission payouts), WooCommerce (store platform), Econt (courier), Mixpanel (analytics), hosting/CDN, email provider, CRM, and support tools. Use of payment methods may be subject to Stripe’s terms. Data sharing is described in our Privacy Policy and Cookies Policy.

13. Privacy and Cookies

Your use of the Site is subject to our Privacy Policy (in accordance with Regulation (EU) 2016/679 – GDPR) and Cookies Policy. We use cookies and similar technologies, including Mixpanel analytics, based on prior consent where required. You can manage your cookie preferences at: https://fabcrush.com/cookie-settings.

14. Disclaimers

14.1 AI and previews. Minor differences in colour, scale, and placement may occur between on-screen previews and printed products. AI outputs are provided “as is.”
14.2 No warranties. Except as expressly stated in these Terms or arising from mandatory consumer law, the Site and services are provided “as is” and “as available.”
14.3 Availability. We may modify, suspend, or discontinue any functionality at any time.

15. Limitation of Liability

To the maximum extent permitted by law, Fabcrush is not liable for:
a) indirect, incidental, special, consequential, punitive, or exemplary damages;
b) loss of profits, data, use, goodwill, or other intangible losses.

Our total liability is limited to the greater of the value of the relevant order or BGN 1,000, unless applicable law provides otherwise. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law. Consumers retain all mandatory statutory rights.

16. Termination

We may suspend or terminate your access to the Site (and/or to the publisher program) immediately in case of violations of these Terms, elevated risk, fraud, or for legal reasons. You may stop using the Site at any time. Sections that by nature should survive (e.g., 7–9, 11, 14–19) remain in force after termination.

17. Changes to the Terms

We may update these Terms from time to time. Changes apply prospectively from their effective date.

18. Governing Law, Jurisdiction, and ODR

18.1 Governing law. These Terms are governed by Bulgarian law, without regard to conflict-of-laws rules.
18.2 Jurisdiction. The courts of Sofia, Republic of Bulgaria, have jurisdiction, without prejudice to any mandatory rights you may have under the law of your habitual residence.
18.3 Online dispute resolution. Consumers may use the EU ODR platform: https://ec.europa.eu/consumers/odr.

This Privacy Policy explains how Fabcrush (“we,” “us,” “our”) collects, uses, shares, and protects your personal data when you visit www.fabcrush.com (the “Site”), purchase products, use our AI design generator, or list designs in our store. It also explains your rights under Regulation (EU) 2016/679 (GDPR) and applicable national law.

By using the Site or our services, you acknowledge that you have read this Policy.

1) Who We Are (Data Controller)

Controller: Art Formula Consulting S.L.
Correspondence address: Son Mas 1, Andratx, Spain
Customer support: support@fabcrush.com | +359 878 766 866
Privacy contact: legal@fabcrush.com
Website: www.fabcrush.com

We use trusted data processors to operate the store, process payments and payouts, deliver shipments, perform analytics, and provide support.

2) Scope of This Policy

Categories of data subjects: visitors, customers (guest checkout or account holders), and creators/publishers using our AI generator and marketplace.

Service scope: the Site and related services, including payments, delivery, support, and analytics.

Exclusions: This Policy does not apply to third-party websites that you may access via links.

3) Data We Collect

3.1 Data You Provide

• Account & profile: name, email, password (hashed), optional phone number.
• Orders & delivery: recipient name, delivery address in Bulgaria, phone (for the courier), order details, personalisations (designs, sizes).
• Payments (customers): last 4 digits of the card and transaction metadata (via Stripe). We do not store full card numbers.
• Payouts (publishers 18+): name, email, IBAN, and verification data required by Stripe Connect (KYC).
• Support: communications and attachments (e.g., photos of defects/damage).
• Creator content: designs, titles, tags, and prompts you submit or generate.

3.2 Data Collected Automatically

• Device & usage information: IP address, device/browser type, pages visited, events (clicks, feature usage), timestamps.
• Cookies and similar technologies: essential cookies and, with consent, analytics cookies. See the Cookies Policy.

3.3 Data from Third Parties

• Payments & payouts: status and identifiers from Stripe.
• Courier: delivery status and events from Econt.
• Store platform & analytics: events and metrics via WooCommerce and Mixpanel.

4) Why We Use Your Data (Purposes and Legal Bases)

Where we rely on consent (e.g., for analytics cookies), you may give or withdraw it at any time - see the Cookies Policy.

5) Minors

• Accounts. Anyone may create an account.
• Purchases. Guest checkout may be used under a guardian’s supervision.
• Payouts. Only individuals aged 18+ may request and receive commission payouts; publishers under 18 may accrue “pending” commissions until eligible to receive payouts.

6) Cookies and Analytics

We use cookies and similar technologies for Site functionality and, with your consent, to analyse usage.

• Essential cookies: required for core functions (cart, checkout, security, session).
• Analytics cookies: Mixpanel (page views, feature usage, funnels). These load only with your consent.

You can manage your preferences at any time at https://fabcrush.com/cookie-settings. We collect and store your choice via our consent banner.

7) AI Design Generator and User Content

Designs that you generate or upload are treated as your User Content. You decide whether to keep them private for your own order or to publish them on the marketplace.
We process your prompts as necessary to provide our services, fulfil orders, and ensure the safety and integrity of the services. You must not use the AI or upload content that infringes rights or violates our policies.
For moderation and safety, we may review content flagged by our systems or reported by other users.
Content Cleanup: To conserve server space, unpublished AI-generated designs and images are automatically deleted after 90 days of remaining private. If you wish to keep a design, either publish it to the marketplace or use it in an order before the retention period expires.

8) Who We Share Data With (Processors and Recipients)

We share personal data only when necessary to provide our services, comply with legal obligations, or protect our rights.

Processors (acting on our instructions):

• Stripe – payments and commission payouts; Stripe Connect KYC/AML.
• WooCommerce – store platform.
• Mixpanel – analytics (based on consent).
• Econt – courier; receives name, address, and phone for delivery.
• Email service provider – transactional and service emails.
• Hosting/CDN – Site hosting, performance, and security.
• CRM – ticket management and communications with creators/customers.

Other recipients (where applicable):

• Production partner – information needed to fulfil orders.
• Public authorities/regulators – where required by law.
• Professional advisers (legal, tax, accounting) – subject to confidentiality obligations.

We do not sell your personal data.

9) International Data Transfers

As a rule, we store and process data in the EU/EEA. If a transfer outside the EEA is necessary:

• Countries with an adequacy decision (Art. 45 GDPR): we rely on that decision;
• Countries without an adequacy decision: we use Standard Contractual Clauses (SCCs) under Art. 46 GDPR and implement appropriate additional safeguards where needed (e.g., technical and organisational measures).

You may request a copy of the relevant SCCs at legal@fabcrush.com.

10) Retention Periods

We retain personal data only as long as necessary for the stated purposes and to comply with legal, tax, and accounting requirements. After expiry, data are anonymised or deleted (excluding archival/backups for a limited period).

• Orders and invoices: 10 years.
• Publisher commissions and payouts: 10 years.
• Accounts: for the lifetime of the account + 24 months.
• Analytics data (Mixpanel): up to 24 months (or earlier upon consent withdrawal).
• Support tickets: typically up to 24 months after closure (longer in case of disputes/legal obligations).
• Unpublished AI-generated content: designs and images that remain unpublished (private) in your creator dashboard are automatically deleted after 90 days to conserve server space. Published marketplace items are retained indefinitely unless you delete them manually.

Where the law requires longer retention, we follow the statutory periods.

11) Security

We implement appropriate technical and organisational measures (TOMs) to protect data, including encryption in transit (HTTPS/TLS), access controls and least-privilege, environment segmentation, access logs, and vendor due diligence. No method is 100% secure; we periodically assess and improve our measures.

12) Your Rights

Subject to the conditions and limitations of the GDPR, you have the right to:

• access your personal data and obtain a copy;
• rectify inaccurate/incomplete data;
• request erasure (“right to be forgotten”);
• restrict or object to certain processing;
• data portability of the data you provided, in a structured, commonly used, machine-readable format;
• withdraw consent where processing is based on consent (e.g., analytics cookies)-withdrawal does not affect lawfulness prior to withdrawal;
• not be subject to decisions based solely on automated processing with legal or similarly significant effects (we do not apply such decisions).

To exercise your rights, contact us at legal@fabcrush.com. We may request identity verification. We respond within 1 month (extendable up to 2 months for complex requests, with notice).

13) Marketing

We currently use your email only for transactional and service communications (orders, updates, policy notices). If we introduce marketing emails, each message will include an option to unsubscribe.

14) Complaints

You have the right to lodge a complaint with a competent data protection authority. Given our main establishment in Spain, our lead authority is the AEPD (Spanish Data Protection Agency). If you reside in Bulgaria, you may also contact the Commission for Personal Data Protection (CPDP/KZLD). We recommend contacting us first at legal@fabcrush.com so we can try to resolve your concern.

15) Changes to This Policy

We may update this Policy from time to time. The new version will be published with a stated “Last Updated” date, and where changes are material we will provide additional notice (e.g., banner or email). Changes apply prospectively from their effective date.

This Cookies Policy explains how Fabcrush (“we,” “us,” “our”) uses cookies and similar technologies on www.fabcrush.com (the “Site”). It should be read together with our Privacy Policy.

By selecting your preferences in the cookie banner and continuing to use the Site, you consent to the use of cookies as described here. You can change your choices at any time at: https://fabcrush.com/cookie-settings.

1) What are cookies?

Cookies are small text files that your browser stores on your device. They help websites function, remember preferences, and allow us to understand how the Site is used. Similar technologies (e.g., local storage, pixels, SDKs) operate in comparable ways; we refer to them collectively as “cookies.”

2) How we obtain consent

On your first visit (and periodically thereafter), we display a cookie banner that allows you to:

• accept all;
• reject all non-essential; or
• customise your choices by category.

Essential cookies (required for core functions such as cart, checkout, security, and sessions) do not require consent and are always active.

Non-essential cookies (e.g., analytics/marketing) load only after your explicit opt-in. By default, they are inactive until you click “Accept” or customise and save your settings.

We record your cookie choices and will show the banner again if there are material changes or after a set period. You can modify or withdraw your choices at any time at https://fabcrush.com/cookie-settings.

3) Categories of cookies we use

We keep our cookie set minimal and purpose-driven.

A) Essential (strictly necessary) - always active

Required for core functionality and security; not used for marketing or profiling. Examples include:

• session/authentication (stay logged in; cart contents);
• load balancing and performance;
• fraud prevention; integrity of the checkout flow (Stripe Checkout context);
• cookie consent state (to remember your choices).

Legal basis: our legitimate interests in operating a secure, functional service and/or contract performance.

B) Analytics (Mixpanel) - explicit consent (opt-in)

Helps us understand Site usage to improve features and UX. Examples include:

• page views, clicks, feature adoption;
• browser/device type, approximate geolocation (city level), session duration.

Tool: Mixpanel (loads only after your consent).
Retention: analytics data up to 24 months (or earlier upon withdrawal of consent).
Legal basis: your consent.

We currently do not use marketing/advertising cookies. If this changes, we will update this Policy and the banner and seek renewed consent.

4) Illustrative purposes and durations

Note: Specific cookie names may vary by browser and platform updates. We review the list regularly and minimise durations where possible.

5) Managing cookies

You control cookies:

• Change preferences: update your consent for non-essential (analytics) cookies at any time at https://fabcrush.com/cookie-settings. Blocking essential cookies may disrupt core functions.
• Browser settings: most browsers allow blocking or deleting cookies. Please note that blocking essential cookies may affect the cart, checkout, and login.
• Do Not Track (DNT): the Site does not currently respond to DNT signals. We honour the choices you make in our banner and at https://fabcrush.com/cookie-settings.

6) Third-party services that may set/read cookies

We use a limited set of third-party services to operate the Site:

• Stripe - payment processing and checkout context (essential);
• WooCommerce - store platform (essential);
• Mixpanel - analytics (consent only);
• Hosting/CDN, email provider, support/CRM tools - performance and support (essential).

Details about these processors and data sharing appear in our Privacy Policy.

7) Children and consent

Accounts may be created by users of all ages. We do not knowingly seek consent from individuals under 18 for commission-related activities. If you believe a child has submitted consent preferences, contact us at legal@fabcrush.com.

8) International transfers

If cookie data are transferred outside the EEA (e.g., to service providers), we implement Standard Contractual Clauses (SCCs) and appropriate additional safeguards where necessary. See the Privacy Policy for more information.

9) Updates to this Policy

We may update this Policy to reflect changes in law, technology, or our services. The new version will be published with a “Last Updated” date and, where required, we will seek renewed consent.

This policy explains how we produce and deliver orders placed on www.fabcrush.com (“Fabcrush,” “we,” “our”). It should be read together with our Terms of Use and Returns & Refunds Policy.

1) Where We Deliver

We deliver within Bulgaria only. Orders must include a valid Bulgarian delivery address.

2) Prices and Delivery Costs

Prices shown at checkout are final and include the product, printing, standard domestic delivery, and applicable taxes (VAT).
Cash on delivery is not available; all orders are prepaid online.

3) Production and Dispatch

• Production lead time (indicative): up to 5 business days. This is an estimate, not a guarantee. Lead times may be longer during peak periods, for complex/specialised designs, limited availability, public holidays, or events beyond our reasonable control. We will notify you of any expected material delays.
• Daily cut-off for dispatch: orders placed by 12:00 local time (Europe/Sofia) are queued for same-day handover to production; later orders are queued for the next business day.
• Courier & tracking: we use Econt for all deliveries in Bulgaria and provide tracking throughout production and delivery.

We work to the above timelines but are not responsible for delays attributable to the courier or force majeure. Your statutory consumer rights remain unaffected.

4) Delivery Timeframes

Indicative transit time: up to 3 business days after dispatch, depending on destination and Econt’s network.
You will receive a tracking link by email.

5) Address Accuracy and Changes

Please check your address carefully at checkout. We deliver to the address you provide.

• Free 2-hour change window: within 2 hours of purchase you may request an address correction; we will apply it free of charge if possible.
• After 2 hours / after waybill generation: if you request a change, you agree to pay the courier’s address-change fee under Econt’s terms (we pass through the exact fee; no fixed amount stated here).

6) If You Will Not Be at the Address / Delivery Options

Depending on location, Econt may offer delivery to address, Econt office, or parcel locker. Use your tracking link or contact Econt to arrange. Options are subject to Econt’s terms.

7) Undelivered Parcels

7.1 Determining Responsibility

• Courier fault (Econt): we offer reshipment or a refund.
• Customer fault (e.g., incorrect address, uncollected parcel): the parcel returns to the producer; we offer reshipment at the customer’s expense. If we receive no response within 7 business days of our notice, the parcel remains on hold with the producer.

7.2 Automatic Cancellation

If a parcel returned to the producer for customer-fault reasons (wrong address/uncollected) is not claimed within 60 calendar days of return, the order is cancelled, the item is deemed abandoned, and Fabcrush may dispose of it with no obligation to refund.

8) Loss, Damage, and Missing Items

• Transit damage vs. manufacturing defect: physical damage occurring in transit (e.g., crushed box, tear due to transit) is treated as transit damage under this policy; manufacturing/printing issues unrelated to transit are treated as defects under the Returns & Refunds Policy.
• Upon receipt: inspect the parcel on delivery and contact us immediately if there is an issue. The time limits below facilitate courier claims and do not limit your statutory rights:
• Visible transit damage: report within 3 calendar days of delivery with photos and your order number.
• Loss/non-delivery: report within 7 calendar days of the expected delivery date (if the parcel has not been received).
• Manufacturing defects/non-conformity: notify us within 14 days of delivery (without prejudice to your 2-year statutory warranty). See the Returns & Refunds Policy for remedies (repair/replacement/refund).

Claims based solely on deviations within the published tolerances are not accepted as defects.

9) Delay Communications and Remedies

If production or delivery is expected to exceed the indicative timeline by more than 5 business days, we will email you with an updated estimate. If we cannot reasonably produce the personalised item within a reasonable time, you may choose to:
a) keep the order with the new date; or
b) cancel the order for a full refund.
This is in addition to all mandatory consumer rights under applicable law.

10) Force Majeure and Carrier Disruptions

We are not liable for delays or non-performance caused by circumstances beyond our reasonable control (e.g., extreme weather, natural disasters, strikes, significant platform outages, acts of government, supply shortages). We will take reasonable steps to mitigate impact and resume performance as soon as possible. Your statutory consumer rights remain unaffected.

This policy explains when you may obtain a repair, replacement, or refund for orders placed on www.fabcrush.com (“Fabcrush,” “we,” “our”). Please read it together with our Terms of Use and Production, Shipping & Delivery Policy.

1) No Returns for Customised Goods (EU Directive/Consumer Law Exception)

All Fabcrush products are personalised and made to your specifications (e.g., custom printing). Under EU/Bulgarian consumer rules, the usual 14-day right of withdrawal does not apply to personalised items.
Accordingly, we do not accept returns or exchanges for change of mind, size/style changes, or design changes once an order is placed (see Section 2 for the brief cancellation window and Sections 4–5 for remedies in case of damage/defects).
Your statutory 2-year warranty remains in force for defective or not-as-described items.

2) Cancellations

• Free 2-hour window: you may cancel or correct the delivery address within 2 hours after payment.
• After 2 hours: a waybill is typically generated and production begins; cancellation is no longer possible.
• Address change after waybill: if you request a change, you agree to pay the courier’s address-change fee under Econt’s terms (see the Production, Shipping & Delivery Policy).

3) What Is Not Refundable

• correctly manufactured personalised items (no defects);
• wrong size/design selected by you at checkout;
• wear, misuse, or damage occurring after delivery;
• items modified by the customer after delivery.

4) Transit Damage or Loss (Courier Issues)

The time limits below help us file courier claims and do not limit your statutory rights:

• Visible transit damage: report within 3 calendar days of delivery. Include clear photos of the outer packaging and product, and your order number.
• Loss/non-delivery: report within 7 calendar days of the expected delivery date if tracking indicates an issue or you have not received the parcel.

Where damage or loss is confirmed, we will remake and resend the product at our expense, or issue a refund if reshipment is not reasonably possible.

5) Defective Item (“Non-Conforming Goods”) or “Not as Ordered”

Definition - “Defective Item” (“non-conforming goods”)
A product that, on delivery, does not conform to the sales contract, including where:
a) it has a manufacturing or printing defect;
b) it falls outside the permissible tolerances under the Reasonable Variations clause (hand-finished items) in the Terms;
c) it does not match the order specifications (size/model/colour/print/placement) or the mandatory description; or
d) it was incorrectly assembled or personalised by us or our supplier.

Exclusions: transit damage (handled under the Production, Shipping & Delivery Policy), normal post-delivery wear, and customer ordering errors (e.g., wrong size selected). Deviations within the published tolerances do not constitute a defect.

If your product is a Defective Item (non-conforming goods), notify us within 14 days of delivery. Attach photos showing the issue (close-ups + full item) and your order number. We will replace it free of charge, or refund you if replacement is not possible within a reasonable time.

Required details for a defect claim:

• order number and contact email;
• photos showing the defect/non-conformity (close-ups + full item);
• for colour/placement issues: a photo next to a neutral reference (daylight, no filter).

6) How We Issue Refunds

Refunds are made to the original payment method. Once approved, we initiate them immediately; your bank/card provider may take 5–10 business days to post the credit. If the card has expired or the method cannot accept a refund, we will contact you to arrange an alternative solution.

7) When We Request a Return

We generally do not require returns for defects/damage. If a return is needed for quality control:

• we will provide instructions and, where applicable, a prepaid label;
• returned items must be shipped in suitable protective packaging within 14 days of approval.

8) Undelivered Parcels

• Courier fault (Econt): we offer reshipment.
• Customer fault (e.g., wrong address, uncollected parcel): the parcel returns to the producer; you may request reshipment at your expense. If we receive no response within 7 business days of our notice, the parcel remains on hold with the producer.
• Automatic cancellation: if a customer-fault parcel returned to the producer is not claimed within 60 calendar days of return, the order is cancelled, the item is deemed abandoned, and Fabcrush may dispose of it with no obligation to refund. See the Production, Shipping & Delivery Policy for details.

9) Chargebacks and Fraud

If a transaction is reported as fraudulent or becomes subject to a chargeback by your payment provider, we will pause processing and may request additional verification. If the chargeback is ultimately resolved in our favour or the order is later refunded/cancelled, we will process the necessary reversals and set-offs of creator commissions as provided in the Terms.

10) Force Majeure and Delays

If production or delivery is affected by circumstances beyond our control (e.g., carrier outages, extreme weather, strikes, significant platform disruptions, acts of government), we will notify you and provide assistance in line with the Production, Shipping & Delivery Policy and applicable law. Your statutory consumer rights remain unaffected.

Creator Terms

These Creator Terms (“Creator Terms”) apply when you create, upload, or list designs on www.fabcrush.com (“Fabcrush,” “we,” “us”) and when you participate in our commissions program. They supplement and form part of our Terms of Use, Privacy Policy, Cookies Policy, Acceptable Use & Content Guidelines, and Intellectual Property & Takedown Policy (together, the “Policies”).

1) Who may publish and who may receive payments

1.1 Publishing. All registered users may create and list designs on the Fabcrush marketplace, subject to these Creator Terms and the Policies.
1.2 Receiving payments (18+). Only users aged 18 or over may request and receive commissions. If you publish while under 18, commissions accrue as “pending” and may be claimed once you turn 18 and successfully complete verification (see Section 7).
1.3 Own use only (no commission). If you use your own design for a personal order (with no purchase by another customer), no commission accrues.

2) Your rights and the licence you grant to Fabcrush

2.1 Ownership. As between you and Fabcrush, you retain all copyrights and related rights in the original designs and other content you submit or generate (“User Content”).
2.2 Design rights and your permitted uses. You may use your designs only as follows:
(i) to order products bearing that design;
(ii) to list the design or finished product for sale on the Fabcrush Site; and
(iii) for social-media communications and advertising solely in connection with sales through the Fabcrush Site.
You have no right to use the design outside the Fabcrush Site without our prior written consent.
2.3 Licence to Fabcrush (exclusive for service purposes). You grant Fabcrush an exclusive right to print, produce, display, reproduce, and advertise the designs solely for the purposes of providing the services described in the Policies and Terms (including via our production, logistics, and marketing partners), and to maintain archives and backups.
2.4 Customer rights. Customers who purchase a product bearing your design receive a personal, non-commercial right to use the physical product; they do not acquire rights to reproduce or otherwise exploit the design.

3) What you may not publish

3.1 No infringements. Do not publish content that infringes copyrights, trade marks, design rights, moral rights, rights of publicity/privacy, or other rights.
3.2 No unlawful or harmful content. Prohibited content includes unlawful, defamatory, hateful, harassing, obscene, sexually exploitative or violent material; exploitation or depiction of minors; and instructions for illegal activity.
3.3 Use of the AI generator. You are responsible for outputs; do not generate/publish content that violates these rules.
3.4 Style imitation of famous artists/brands. Designs that intentionally imitate protected artistic styles, brand identities, or characters in a confusing or infringing manner may be removed.
3.5 Moderation. We may remove or disable User Content at our discretion, including upon notice from a rights holder (see Section 10). Repeated violations may lead to account restrictions (see Section 11).

4) Commission eligibility and recording

4.1 When a commission is recorded. A commission is recorded only when another customer purchases a product featuring your listed design.
4.2 No commission for own orders. Orders you place for yourself (even using a listed design) do not generate commission.
4.3 Commission base. The “Commission Base” is the gross selling price of the item (including VAT and after all discounts) for each qualifying marketplace sale, aggregated for monthly payout.
4.4 Visibility. You can view recorded and pending commissions in your Fabcrush account dashboard once available.

5) Commission rates

5.1 Tiers and rates. We apply the following monthly tiers and rates, determined by net marketplace revenue for the previous month:

• Newcomer: 5% - \< €1,999
• Rising Star: 7% - ≥ €2,000 and \< €4,999
• Top Creator: 10% - ≥ €5,000
  5.2 Automatic monthly review. Tiers are recalculated automatically each month and apply to the following month based on the previous month’s net revenue.
  5.3 Notifications. We will email you when your tier increases during the current billing month.
  5.4 Program updates. We may update tiers or criteria with prior notice. Changes apply prospectively.

6) Adjustments, returns, and fraud

6.1 Reversal rule. Commissions are recorded upon automatic payment authorisation and become final 14 days after delivery. Recorded commissions are subject to reversal or set-off if the underlying transaction is refunded, charged back, cancelled within the 2-hour window, deemed fraudulent, or if payment later fails.
6.2 After payout. If a reversal occurs after we have paid you, we may set off the negative amount against future payments or request repayment.
6.3 Abuse and fraud. We may freeze recording or payouts where we suspect abuse, Policy violations, or fraud. Proven abuse may result in account termination and forfeiture of unpaid, non-final commissions.

7) Payments (18+, EUR, Stripe Connect)

7.1 Eligibility. You must be 18+ and successfully complete Stripe Connect KYC verification to request or receive payments.
7.2 Schedule and threshold. We initiate payments after the first day of each month for all final commissions ≥ €100. Amounts below the threshold roll over to the next month.
7.3 Method and currency. Payments are made by bank transfer (IBAN) in EUR via Stripe Connect to your provided details.
7.4 Data accuracy. You are responsible for accurate payout details. Bank refusals/fees arising from inaccurate details may be deducted from amounts due.
7.5 Taxes. You are responsible for declaring and paying taxes on your commission income. We may issue statements/certificates where required by law.

8) Listings, promotion, and ranking

8.1 Discoverability. Fabcrush may feature, rank, or promote you on the Site using editorial discretion.

9) Warranties you give; indemnity

9.1 Your warranties. You represent and warrant that:
a) you own or control all rights necessary to publish and license your designs (including copyrights and, where needed, clearances from co-authors/models/font rights holders, trade marks, etc.);
b) your designs and listing information (titles, descriptions, tags, previews) are accurate, complete, not misleading, and do not violate the Policies or applicable law;
c) you will comply with all applicable laws and the Policies when creating, publishing, and promoting content.
9.2 Indemnity. You agree to defend, indemnify, and hold harmless Fabcrush (and our officers, employees, and partners) from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your User Content, use of the commissions program, or breach of these Creator Terms/Policies.

10) Intellectual property and takedowns (rights-holder notices)

10.1 Principle. We respect intellectual property rights and respond without undue delay to properly submitted infringement notices.
10.2 How to submit a notice. A rights holder or authorised agent may send us a notice (see contacts in the Intellectual Property & Takedown Policy) alleging infringement.
10.3 What we do upon receipt.

• Acknowledgement/initial review. We conduct an initial check for completeness/obviousness.
• Interim measures. On a substantiated notice, we may temporarily disable the design/listing during review.
• Notice to creator. We contact the creator/publisher and share relevant parts of the notice so they can respond.
• Decision. After review we may: (i) keep the content disabled/remove it; (ii) reinstate it; or (iii) request further information from both sides.
  10.4 Counter-notice (if you are the affected creator).
  If you believe removal is mistaken or you have a right to use the content (e.g., licence, exception, original authorship), you may submit a counter-notice. We will review it and either reinstate the content or confirm the removal where the infringement claim is well-founded.
  10.5 Repeat-infringer policy.
  Accounts with repeated violations (e.g., three confirmed violations within a 90-day period) are subject to access restrictions on Fabcrush.
  10.6 Improper notices.
  We reserve the right to reject notices that are incomplete, made in bad faith, or plainly unfounded, and to restrict submitters who abuse the process.
  10.7 Cooperation with authorities and data preservation.
  We may preserve and provide relevant data where legally required and for investigation/assistance to competent authorities.

11) Enforcement; suspension and termination

11.1 Policy violations. We may remove content, restrict features, withhold or reverse unpaid/non-final commissions, or terminate accounts in cases of violations of these Creator Terms/Policies, fraud, or legal risk.
11.2 Data preservation. We may retain data/content where reasonably necessary for investigations, legal proceedings, or compliance with legal obligations.

12) Changes to the commissions program and these Creator Terms

We may update these Creator Terms or the program (including tiers, rates, and criteria) from time to time. For material changes, we will provide prior notice (e.g., banner or email). Changes apply prospectively from their effective date.

13) Disputes, governing law, and contact

13.1 Governing law. These Creator Terms are governed by Bulgarian law. The courts of Sofia, Republic of Bulgaria, have jurisdiction, without prejudice to mandatory consumer rights under the law of your habitual residence.

These guidelines apply to all use of www.fabcrush.com (“Fabcrush,” “we,” “us”)-including purchasing, using the AI design generator, and listing designs on our marketplace. They form an integral part of our Terms of Use, Privacy Policy, Cookies Policy, Creator Terms (User-Generated Content & Commissions Policy), Production, Shipping & Delivery Policy, and Intellectual Property & Takedown Policy (together, the “Policies”).

If you violate these guidelines or the Policies, we may remove content, restrict features, pause payments, or terminate your account.

1) Respectful and Lawful Use

• Be courteous and respectful. Do not harass, insult, or abuse other users.
• Comply with the law. Do not use the Site for unlawful activities or to infringe third-party rights.
• Minors. Accounts may be created at any age; only users 18+ may receive commission payments.

2) Prohibited Content

You may not upload, generate, list, or sell content that:

• Infringes rights-copyrights, trade marks, design rights, moral rights, rights of publicity/privacy, or other rights.
• Is unlawful or harmful-hate speech; promotion of violence/terrorism; defamation; threats; stalking; encouragement of self-harm.
• Is sexually explicit or exploitative-pornography; sexualised depictions of minors; sexual violence; grooming.
• Depicts extreme violence or gore without a legitimate artistic or newsworthy purpose.
• Promotes illegal activity-instructions for crimes; sale of illegal goods/services.
• Contains others’ personal data without permission (e.g., identifiers, financial data, addresses).
• Circumvents safety systems-attempts to bypass technical/policy restrictions.

We reserve the right, in our discretion and for safety and compliance, to remove any content under the above criteria (including but not limited to these examples).

3) Intellectual Property Protection

• Publish only content for which you hold rights. Copyright/licences/permissions are required.
• Logos, characters, brand elements. Do not use without permission.
• Style imitation. Designs that intentionally imitate protected styles or brand identities in a confusing/infringing manner may be removed.
• Repeat violations. Repeated infringements (e.g., three confirmed cases within a reasonable period) may lead to termination. See the Intellectual Property & Takedown Policy.

4) Rules for the AI Design Generator

• Responsibility. You are responsible for all designs and products you create and publish.
• No violations. Do not prompt the AI to generate unlawful, infringing, hateful, or explicit content.
• Non-uniqueness. AI outputs may resemble existing works; do not publish if you believe they infringe rights or confusingly resemble another work.
• Safety filters. Do not circumvent or disable content filters.

5) Technical and Platform Integrity

You must not:

• disrupt or degrade Site operations, conduct DDoS/stress testing;
• introduce malware, attempt unauthorised access, or scan for vulnerabilities;
• scrape/harvest data beyond expressly provided export features;
• create multiple accounts to evade limits, manipulate listings, or artificially inflate metrics (views, sales);
• abuse payment systems, fraudulently dispute transactions (chargebacks), or game the commissions system.

6) Enforcement and Measures

Depending on the circumstances, Fabcrush may:

• remove or disable content (with or without notice);
• filter or restrict access to the AI generator;
• withhold, reverse, or offset non-final commissions associated with removed or fraudulent sales (see Creator Terms);
• terminate account access and block re-registration;
• report unlawful content or activity to competent authorities as required.

We may retain information where necessary for investigations, legal requirements, or dispute resolution.

7) Reporting Issues

Report content that violates these guidelines or your rights to legal@fabcrush.com, including links, screenshots, and details.
Rights-holder notices (copyright/trade marks/design) are handled under the Intellectual Property & Takedown Policy.

9) Changes

We may update these guidelines from time to time. Material changes will be communicated by reasonable means (e.g., banner or email). Updates apply prospectively.

Fabcrush respects third-party intellectual property rights and personal rights. This policy explains how rights holders may report alleged infringement on www.fabcrush.com (“Fabcrush,” “we”) and how users may respond.

This policy forms part of our Terms of Use, Creator Terms (User-Generated Content & Commissions Policy), Acceptable Use & Content Guidelines, Privacy Policy, and Cookies Policy.

1) Scope

This Policy covers claims relating to:

• Copyright (artworks, images, graphics, text);
• Trade marks (logos, names, trade dress);
• Design rights (registered and unregistered);
• Personality/privacy rights (name, image, likeness, voice) and privacy;
• Other rights recognised under applicable law.

Purchasing a product featuring a design does not grant a licence to reproduce the design itself. The buyer receives only a personal, non-commercial right to use the physical product (see Terms, Section 9.3).

2) Our General Approach

• We review credible notices without undue delay and may disable/remove the disputed content during review.
• We notify the uploader (where possible) and give them the opportunity to submit a counter-notice.
• We apply a repeat-infringer policy: repeated violations may lead to account termination and blocking of future access.
• We may share relevant information with the complainant where required by law or necessary to resolve the dispute (see the Privacy Policy).

3) How to Submit a Notice of Alleged Infringement

Email: legal@fabcrush.com
Languages: English, Bulgarian, Spanish

To avoid delays, please include:

A. Your identity and authority
Name and role (e.g., rights holder), organisation (if applicable);
Postal address, country, email, phone.

B. The rights asserted
Precise identification (e.g., “EU trade mark No. …,” “copyright in work titled …,” “right of publicity of [name]”).

C. Original work/mark
Description or specimen; registration details or links (if registered).

D. Allegedly infringing material on Fabcrush
URL/ID of the disputed design/listing and a brief explanation of why it infringes (verbatim copy, confusing similarity, unauthorised use, misuse of likeness, etc.).

E. Statements
A good-faith belief that the use is not authorised by the rights holder, its agent, or the law (e.g., not fair use/fair dealing).
A statement of accuracy and that you are the rights holder or authorised to act on their behalf.

F. Signature and date
Your name (as signature) and the date.

We may request additional information for verification. Submitting false or misleading notices may have legal consequences.

4) What Happens After You Submit a Notice

• We acknowledge receipt and assign a reference number.
• If the notice appears valid on its face, we typically disable/remove the content and notify the uploader with the essence of the claim.
• Where needed, we request additional information from the parties.
• If the uploader submits a counter-notice (see Section 5), we may restore the content unless the complainant confirms that legal action has been initiated within a reasonable time.

We aim to act promptly; timelines depend on the clarity of the notice and the volume of reports.

5) Counter-Notice (for Users)

If your content was removed and you believe this was in error or you have the right to use it, email legal@fabcrush.com with:

• your account details (name, email, phone) and the removed URL/ID;
• an explanation of why there is no infringement (e.g., you are the author; you hold a valid licence; trade mark is used descriptively; the depicted person consented; another recognised legal basis);
• supporting evidence (licences, correspondence, registrations, consents);
• a statement of truth + signature (name) and date.

We may forward the counter-notice (including contact details) to the complainant. If they do not confirm legal action within a reasonable time, we may, at our discretion, reinstate the content.

Submitting a counter-notice indicates willingness to communicate directly with the rights holder and, if necessary, to defend your position in court.

6) Repeat-Infringer Policy

Users with multiple valid notices against them (e.g., three) or serious violations are subject to termination and blocking of re-registration. We may remove related listed designs or finished products and withhold non-final commissions on related sales (see Creator Terms).

7) Special Notes on Common Claims

• Trade marks & likelihood of confusion: we assess similarity, context, and the likelihood of confusion. Parody/criticism may be considered, but must be clear and not misleading.
• Style imitation: intentional imitation of a distinctive, protectable style or trade dress that creates a risk of confusion may be removed under the Guidelines.
• Right of publicity/likeness: commercial use of a name/image/voice typically requires explicit consent (especially for private individuals).

8) Retention, Data Sharing, and Privacy

We may retain notices, counter-notices, and account data as necessary for legal claims or compliance. We reserve the right to share information with the parties to the dispute and competent authorities where required by law. See the Privacy Policy.

9) No Legal Advice; Governing Law and Jurisdiction

Fabcrush does not provide legal advice. If you are unsure of your rights, consult an attorney.
This Policy is governed by Bulgarian law; disputes are subject to the courts of Sofia, Bulgaria, without prejudice to mandatory consumer rights under the law of your habitual residence.

This page summarises how pricing works on www.fabcrush.com (“Fabcrush,” “we,” “our”) and how we accept payments. It should be read together with our Terms of Use, Production, Shipping & Delivery Policy, and Returns & Refunds Policy.

1) What you see is what you pay

• All-inclusive (EUR). All prices are displayed and charged in EUR and already include VAT, standard domestic delivery (Bulgaria), and printing/handling.
• No hidden fees. The amount shown at checkout is the final amount payable.
• No cash on delivery. Orders are prepaid online.
• Note: if your bank account is not in EUR, your bank may apply its own exchange rate and conversion fees. Fabcrush does not control these rates/fees.

2) Accepted payment methods

We accept Visa, Mastercard, Apple Pay, and Google Pay, securely processed via Stripe. Fabcrush does not store full card numbers.
By confirming your order, you authorise the charge.
Your bank may require additional authentication (e.g., 3-D Secure).

3) When we charge you

Because products are personalised and made to order, your payment is captured upon order completion.

4) Invoices and taxes

VAT invoices are issued automatically after a successful order.
Prices include applicable VAT; for deliveries within Bulgaria, no customs duties apply.

5) Promotions and discounts

Discount codes (where offered) apply to the item price before payment and are reflected in the order total.
Unless stated otherwise, promotions cannot be combined and are not applied retroactively.
On refunds, the discount value is not paid in cash.

6) Pricing and availability errors

Despite our efforts for accuracy, in the event of an obvious error in price or availability we may:

• cancel the affected order and refund in full; or
• contact you for instructions before proceeding.

7) Refunds

Where a refund is due under the Returns & Refunds Policy (e.g., confirmed defect/damage, non-delivery due to courier fault, cancellation within the 2-hour window):

• refunds are issued to the original payment method;
• once initiated, banks/card networks typically post the credit within 5–10 business days (timings vary by bank);
• if the original method cannot receive a refund, we will contact you to arrange an alternative solution.

8) Address changes after purchase

• Free if requested within 2 hours of purchase.
• After the waybill is generated, any change is subject to the courier’s address-change fee under Econt’s terms (we pass through the exact fee). See the Production, Shipping & Delivery Policy.

9) Security and fraud prevention

Payments are processed by Stripe in compliance with PCI DSS. We may apply fraud-prevention checks and decline or hold orders pending verification. Attempts at fraud or abuse may result in account restrictions (see the Terms of Use).