Returns & Exchanges
Full transparency for your order!
Every order you place with us is unique and made specially for you. However, we understand that sometimes you may change your mind. That's why you can cancel or modify your order up to two hours from the time of ordering.
Our return policy - in a few points:
Free order cancellation within two hours
You can cancel your order or correct the delivery address up to 2 hours after payment
After this period, we start production and changes are not possible. When changing the address, a courier fee may be charged.
Personalized products - no exchange right
Since each product is made personalized especially for you, refund of the paid amount is not possible in the following cases:
- The item is produced according to the request and has no defect;
- The wrong size, model or design is selected;
- Damage or wear occurred after delivery/receipt due to use.
Damage or loss during transport
In case of damage or loss during transport, we will make and send the product again or refund the amount if we cannot send it again
- For visible damage during transport: Please report to us within 3 calendar days of receipt, including clear photos of the packaging and product, as well as the order number.
- Loss or non-delivery: Please notify us within 7 calendar days after the expected delivery date if the package has not arrived.
Defective or non-compliant items
"Defective item" means any product that does not meet your order - for example, it has a manufacturing or printing defect, exceeds reasonable deviations, or does not match the specifications of the order
If your item is defective or does not comply, notify us within 14 days of delivery, including the order number, contact information, and photos of the problem.
Pro Tips for Perfect Orders! 🎯
Create or choose carefully
Before ordering, make sure you have selected the right product and design and make sure you love every detail.
Preview Like a Pro
If you are not sure about your measurements, use our guidelines for correct size selection here.
Size Matters!
Make sure the delivery address is complete and accurate so that the courier can find you without difficulty.
Track your delivery for free
Track your package in real time at no extra cost to know when to expect it.
When Things Go Wrong (Rare, But It Happens)
Contact Us Within Deadlines
Email us within 3 calendar days for visible transit damage (or 7 days for loss/non-delivery, 14 days for production defects). Include: order number, clear photos of outer packaging AND product, close-ups of any defects. For color issues, add a neutral daylight reference photo! 📸
We Review Your Evidence
Our quality team reviews your photos and order details within 1 business day. We may ask for additional evidence if needed. We resolve most cases within 5 business days! ⚡
We Fix It!
Approved cases: we repair, replace, or refund (your choice where possible). Refunds go to original payment method and take 5–10 business days. We usually don't need you to return the item! ✅
We Review Your Request
Our team will review all details within 5 business days. We may request additional information if needed.
We Will Contact You Soon
Upon approval, we will repair or replace the product, or refund the amount paid (as applicable). Funds are refunded to the original payment method within 5-10 business days.